Question 1

How long has Remastered Roofing been trading?

Accepted Answer

We have been trading for over 13 years and have completed more than 1,338 roofing jobs across Berkshire, Hampshire and Surrey. Our team has built a strong local reputation for quality workmanship and honest advice.

Question 2

What areas do you cover?

Accepted Answer

We cover Berkshire, Hampshire, Surrey and all surrounding areas. Our main service towns include Reading, Bracknell, Wokingham, Windsor, Camberley, Farnborough and Basingstoke. If you are unsure whether we cover your location, give us a call and we will let you know.

Question 3

Are you fully insured?

Accepted Answer

Yes. We carry comprehensive public liability insurance on every job. This gives you complete peace of mind that you are protected throughout the works. We are also CSCS certified, which demonstrates our commitment to health and safety on site.

Question 4

Do you charge for quotes?

Accepted Answer

No — all our quotes are completely free and carry no obligation. We will visit your property, carry out a thorough inspection and provide a full written quote before any work begins. There are no hidden charges and no pressure to proceed.

Question 5

What roofing services do you offer?

Accepted Answer

We offer a full range of roofing services including new roof installations, roof repairs, flat roof replacement and installation, moss removal and roof cleaning, lead work and flashings, chimney repointing and removal, fascia, soffit and guttering replacement, and plastic works.

Question 6

What types of flat roof do you install?

Accepted Answer

We install EPDM rubber roofing, torch-on felt systems and GRP fibreglass roofing. Each system has different advantages depending on the size, use and budget for the project. We will advise you on the most suitable option during your free survey.

Question 7

Is moss removal worth doing?

Accepted Answer

Yes. Moss retains moisture against roof tiles, which can cause tiles to crack, lift and deteriorate over time. It also blocks gutters and valleys, leading to water ingress. Professional moss removal and treatment extends the life of your roof and prevents more costly repairs down the line.

Question 8

Can you remove a chimney stack?

Accepted Answer

Yes. We carry out full chimney stack removals, reducing the stack to below roof level and making good the roof covering. We also carry out chimney repointing, flaunching repairs and lead flashing replacement around chimney bases. All chimney work is fully insured.

Question 9

How long does a typical roofing job take?

Accepted Answer

It depends on the scope of work. A minor repair can often be completed in a single day. A full roof replacement on an average semi-detached house typically takes three to five days. Flat roof replacements and larger projects may take longer. We will give you a realistic timeframe when we provide your quote.

Question 10

How much does a new roof cost?

Accepted Answer

Costs vary significantly depending on the size of the roof, the materials chosen, the pitch and complexity of the roof, and access requirements. A full roof replacement on a typical semi-detached house in Berkshire or Hampshire generally starts from around £4,000–£6,000 for concrete tiles, rising for natural slate or complex roofs. We always provide a full written quote before work begins so there are no surprises.

Question 11

Will roofing work cause much disruption?

Accepted Answer

We work carefully to minimise disruption to your home and daily routine. We protect your property, clear away waste as we go and keep you informed throughout the job. Most roofing work is carried out externally, so you can remain in your home throughout. We will let you know in advance if any internal access is needed.

Question 12

Do you provide a written guarantee?

Accepted Answer

Yes. Every job we complete comes with a written workmanship guarantee. The guarantee period depends on the type of work — full roof replacements and flat roof installations carry longer guarantees than minor repairs. We confirm the exact term in your written quote before work begins. Many of the materials we use also carry their own manufacturer's warranty.

Question 13

How much does a roof repair typically cost?

Accepted Answer

Minor repairs such as replacing a few slipped or cracked tiles, repointing a ridge or resealing a flashing typically cost between £150 and £600 depending on the extent of the work and access requirements. More involved repairs — replacing a valley, repointing a chimney or fixing persistent leaks — can range from £400 to £1,500. We always provide a free, written quote before any work begins so you know exactly what you are paying for.

Question 14

Do I need planning permission to replace my roof?

Accepted Answer

In most cases, no. Replacing a roof with the same or similar materials is classed as permitted development and does not require planning permission. However, there are exceptions: listed buildings require listed building consent for almost any roof work; properties in conservation areas may need permission if you are changing the materials; and changing the shape or height of the roof will generally require a planning application. If you are unsure, we can advise you — or check with your local planning authority before work begins.

Question 15

Do I need building regulations approval for a new roof?

Accepted Answer

For a straightforward like-for-like roof replacement, building regulations approval is generally not required. However, building regulations do apply if you are adding or significantly improving roof insulation as part of the work, or if structural repairs to the roof timbers are needed. We will flag any building regulations requirements when we carry out your survey and can advise on the correct process.

Question 16

What insurance do you carry?

Accepted Answer

We carry comprehensive public liability insurance and employers' liability insurance on every job. We are happy to provide copies of our insurance certificates before work begins — just ask. All our operatives are also CSCS certified, demonstrating our commitment to health and safety on site.

Question 17

Will my home insurance cover roof repairs?

Accepted Answer

Home insurance typically covers sudden, unexpected damage — for example, storm damage or a tree falling on the roof. It does not usually cover gradual wear and tear, poor maintenance or pre-existing problems. If you have suffered storm or impact damage, it is worth contacting your insurer before arranging repairs. We can provide a detailed written report and photographs to support an insurance claim if required.

Question 18

How do I know if a roofer is trustworthy?

Accepted Answer

There are several things to check before hiring any roofer. Ask to see proof of public liability insurance — a legitimate company will provide this without hesitation. Look for verifiable Google reviews and check for a real business address. Get at least three written quotes and be wary of anyone who cold-calls, demands full payment upfront or pressures you to decide immediately. Remastered Roofing has 60+ five-star Google reviews, carries full insurance and always provides written quotes with no obligation.

Question 19

How long does a new roof last?

Accepted Answer

It depends on the material. Natural Welsh slate can last 80–100 years or more with proper maintenance. Clay plain tiles typically last 60–100 years. Concrete interlocking tiles have a lifespan of around 40–60 years. EPDM rubber flat roofs carry a 20–25 year manufacturer guarantee and can last considerably longer. The quality of the installation and ongoing maintenance both have a significant impact on longevity.

Question 20

What is the best time of year to have roofing work done?

Accepted Answer

Roofing work can be carried out year-round in the UK, but spring and summer offer the most reliable weather windows. Autumn is also a popular time as homeowners prepare their roofs before winter. We do carry out emergency repairs in winter when needed. For planned work such as a full re-roof, booking in spring or early summer gives the best chance of a dry, settled weather window and avoids the busiest part of the season.

Question 21

Can you match existing roof tiles if I only need a partial repair?

Accepted Answer

We always try to match existing tiles as closely as possible. For common concrete interlocking tiles this is usually straightforward. For older clay plain tiles, handmade tiles or natural slate, finding an exact match can be more challenging — we source from specialist reclaim yards and tile merchants to get as close a match as possible. We will be honest with you if a perfect match is not achievable and discuss the options before proceeding.

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