Privacy Policy

1. Who we are

Remastered Roofing is a roofing contractor based at 8 Crossways Village, Silwood Road, Ascot, Berkshire, SL5 0PY. We are the data controller for the personal information we collect through this website.

Contact: [email protected]

2. What information we collect

We may collect the following personal information when you use our website or contact us:

• Name, phone number, email address and postcode (via our contact and quote forms)
• Details of the roofing service you are enquiring about
• Technical data such as your IP address, browser type and pages visited (via server logs)

3. How we use your information

We use your personal information to:

• Respond to your enquiry or quote request
• Arrange and carry out roofing work
• Send you information about our services where you have consented
• Improve our website and services
• Comply with legal obligations

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: to fulfil a contract or take steps at your request before entering into one
• Legitimate interests: to respond to enquiries and improve our services
• Consent: where you have given explicit consent (e.g. marketing communications)
• Legal obligation: where we are required to process data by law

5. How we share your information

We do not sell your personal data. We may share it with:

• Our website platform provider (GoDaddy) for hosting and form processing
• Email service providers used to send you responses
• Professional advisers (accountants, solicitors) where legally required
• Regulatory authorities if required by law

6. How long we keep your data

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is typically retained for up to 3 years. Financial records are retained for 7 years in accordance with HMRC requirements.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our website uses essential cookies required for the site to function. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and seek your consent where required.

9. Third-party links

Our website may contain links to third-party websites (e.g. Google Reviews, Facebook). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact: